Call Us: 1 (571) 318-9522

Archive for July 2016

EXECUTIVE PRESENCE: 4 Lessons for Gender Equality

EXECUTIVE PRESENCE: 4 Lessons for Gender Equality

by Terri Williams

During the month of July 2016, the United States witnessed the first Woman accept the nomination from a major political party to become President of the United States. Congratulations to Hilary Rodham Clinton!

hilary

What a timely occasion as the United States observes the 45th Woman’s Equality Day, on August 26th.

The official Congressional Resolution signed in 1971 stated ……

resolutionWHEREAS, the women of the United States have been treated as second-class citizens and have not been entitled the full rights and privileges, public or private, legal or institutional, which are available to male citizens of the United States………

 

 

 

 

 

 

 

EXECUTIVE PRESENCE PRSPECTIVES

From an Executive Presence perspective Women’s Equality is undoubtedly an issue in the area of Gravitas/Leadership. However, across this topic also crosses a myriad of other business areas such as: Leadership & Management, Strategy, Sales & Marketing, Finance, Human Resources, IT, Production & Logistics, Career & Self-Development, Small Business, Economics & Politics, Industries, and Global Business.

Please view Mike’s Ted Talk here:

Why gender equality is good for everyone — men included

https://www.ted.com/talks/michael_kimmel_why_gender_equality_is_good_for_everyone_men_included?language=en

 

4 Lessons for Gender Equality

  1. Men also benefit from the gender equality movement in addition to the lives of women

“Without confronting men’s sense of entitlement, I don’t think we’ll ever understand why so many men resist gender equality.”

-Michael Kimmel

2.  Countries, companies, families lives are improved the privilege of not having to think about race, class, or gender

“White men in Europe and the United States a re the beneficiaries of the single greatest affirmative action program in the history of the world. It is called, ‘the history of the world’.”

-Michael Kimmel

3.  If equality is invisible to men gender equality of unachievable
“If you listen to what men say about what they want in their lives, gender equality is actually a way for us to get the lives we want to live.”

-Michael Kimmel

4.  One of the causes of resistance to gender equality is the male sense of entitlement; and happier, healthier, more fulfilling lives is the result of gender equality.
“Making gender visible to men is the first step to engaging men to support gender equality.”

-Michael Kimmel

 

SOURCE

Michael Kimmel. TED TALK-Why Gender Equality Is Good for Everyone – Men Included

Images courtesy of Google Images

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS

EXECUTIVE PRESENCE: 10 Leadership Lessons from the Ritz Carlton

EXECUTIVE PRESENCE: 10 Leadership Lessons from the Ritz Carlton

by Terri L. Williams

This upcoming week, 39 years ago, noted American Businessman and former Secretary of Commerce Malcolm Baldrige passed baldrigeaway. Baldrige was serving in his 6th year as the Secretary of Commerce when he died in a rodeo accident.

 

 

 

 

 

 

 

 

 

When I think of Malcolm Baldridge I think of the Annual Baldridge Award. Since 1987, the award has been presented by the President or Vice President each year for business excellence in quality products and services.baldrige-2

 

 

 

 

 

 

The first award recipient and the only company that has won this award twice, is the Ritz Carlton. In doing so the organization credits its success to its leaders focus on leadership, strategy, customer, workforce, operations, measurements, and results.

RitzPlease view this video. https://youtu.be/mACUOnvSS6c

 

 

EXECUTIVE PRESENCE PERSPECTIVES

From an Executive Presence perspectives, the success of the Ritz Carlton aligns with the Executive Presence category of Gravitas (leadership). Today, there are six areas that compose the Executive Presence topic of Gravitas. They include Confidence, Integrity, Decisiveness, Reputation, Emotional Intelligence, and Vision.

 

Author Joseph Michelli’s book The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company outlines that in the hospitality industry the Ritz-Carlton remains a world leader; the five principles that mold the experience guests receive; and how the service creed of the Ritz-Carlton is practiced by its employees.

book

author10 Key Lessons
1. The credo outlines the company’s guest-focused mission statement.
“Ritz-Carlton’s brand has become synonymous with the concept of elegant service and luxury. Here’s how the hotel chain does it.”
-Joseph Michelli

2. Its employees live these “Gold Standards” through the “Credo,” the “Motto” and the “Three Steps of Service.”
“Facing struggles, stumbles and transitions, Ritz-Carlton’s leadership has been steadfast in its commitment to service and quality.”
-Joseph Michelli

3. The Ritz-Carlton operates two training facilities: the Global Learning Center and the Leadership Center.
“When it comes to the Gold Standards, Ritz-Carlton leaders and frontline staff alike can appear, from an outsider’s perspective, to be teetering toward the fanatical.”
-Joseph Michelli

4. The motto, intended to engender respect among employees and guests, is, “Ladies and Gentlemen serving Ladies and Gentlemen.”
“No matter what the nature of the business, a company’s leadership is always tasked with making their vision come alive at the front line.”
-Joseph Michelli

5. The Ritz-Carlton uses a thorough employee selection procedure to find talented people who take pride in giving service.
“Leadership lives in the actions, not the words, of those entrusted to move an organization forward.”
-Joseph Michelli

6. The company continually tries to improve its “customer-reaching” processes.
“Leaders who focus detailed attention on the wants and needs of their staff ultimately see that same detailed, personalized attention being passed on to customers.”
-Joseph Michelli

7. The three service fundamentals are extending a personal greeting to each guest, anticipating guests’ needs and desires, and saying a pleasant farewell by name.
“Leadership often involves fostering the environment in which everyday creativity emerges in response to the needs of specific customer groups.”
-Joseph Michelli

8. Every new person hired, regardless of job level, participates in a two-day orientation.
“The hiring process not only serves as an opportunity to find people to perform necessary functions for a business but ultimately also sets the tone for the pride people take in their work.”
-Joseph Michelli

9. Every interaction should give customers a “wow experience.” Staffers share “wow” stories, information and corporate messages at the daily “lineup.”
“At Ritz-Carlton, you need employees to be owners, not renters or squatters.”
-Joseph Michelli

10. The Ritz-Carlton’s founders set high standards.
“In essence, much of what happens at Ritz-Carlton is an extension of the way people would treat family members and other loved ones.”
-Joseph Michelli

SOURCE
Joseph Michelli, The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Page 1 of 3123