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Archive for January 2016

International Customs Day: Executive Presence-Book Spotlight: Leading With Cultural Intelligence

International Customs Day:  Executive Presence-Book Spotlight:  Leading With Cultural Intelligence

by Terri L. Williams

January 26th we celebrate International Customs Day recognized by the World Customs Organization.  From a global perspective in the United States, a quick snapshot of our 15th year into the 21st century shows that 95% of our customers reside outside of our borders.  Additionally, our minority residents are approaching 40%.

In today’s global world, understanding how to deal with people from a myriad of cultures is imperative.  Author David Livermore provides a cross cultural guide in his book, Leading With Cultural Intelligence, The New Secret to Success.

david livermore

Dr. David Livermore Source: Google Images

David, clearly articulates:  What “cultural intelligence” (CQ) is today, why cultural intelligence is important, how to raise your CQ, and how to use the skills in the “four-step cycle of cultural intelligence” in various places, contexts and situations.

 EXECUTIVE PRESENCE PERSPECTIVES

From an Executive Presence perspective, Cultural Intelligence is integrated  in the pillar of communications, specifically interpersonal skills.

The boundaries between countries and cultures blur more each day. After all, you can buy a Starbucks latte at the airport in Guam or Shanghai. Advances in communication, the Web and global expansion have made the world even smaller. But don’t be fooled, cautions consultant and trainer David Livermore. You can’t do business in São Paulo the same way as in Munich, even if you are drinking the same latte. Livermore doesn’t teach the customs and habits of various cultures. Instead, he provides a four-step framework for navigating cultural contexts. He identifies the four elements of CQ: “drive, knowledge, strategy and action.” Each one calls upon a set of skills you can apply whether you’re trying to relate to your teenager’s Goth friend, negotiate with a Mexican executive or open a new office in Israel.

cultural intelligence

Source: Google Images

Key Lessons

  • Adapt to your cultural context in an appropriate way. Don’t go overboard. People appreciate it when you try, but be alert to nuances that are beyond you.
  • Be aware of the distinctions among universal human traits, cultural characteristics and individual idiosyncrasies.
  • “Cultural intelligence” (CQ) is the ability “to function effectively across national, ethnic and organizational cultures.”
  • Everyone can develop skills in the four components of cultural intelligence.
  • In today’s global business environment, CQ is a requirement for good leadership.
  • People can work well in other cultures if they’re in familiar business environments
  • The first, “CQ drive,” is your motivation to perform well across cultures.
  • The second area, “CQ knowledge,” refers to understanding and adapting to similarities and differences.
  • The third component, “CQ strategy,” means planning and using tactics that are culturally intelligent. It links what you know about another culture to how you behave.
  • The fourth, “CQ action,” means adapting your behavior to different cultural contexts.
Source:  Leading With Cultural Intelligence, David Livermore.

Contact us for more information on how to put your GRAVITAS in action by enhancing your Professional and Executive Presence skills.


panache-logoTerri L. Williams is an executive presence expert specializing in communications, gravitas, and appearance. She is a seasoned professional with more than 25 years of specialized experience in human resource management and corporate protocol. Terri is also a veteran of the United States Army, with service in domestic and international assignments. As the President and Founder of Panache Career Strategies, LLC, Terri L. Williams leads Executive Presence training programs and seminars that can help you to improve your skills. A leader in facilitating the “gold standard” in a wide range of services focused on solutions for individual, group, customized programs, seminars and keynote speeches. Working with leaders and executives Panache Career Strategies, LLC will support their executive presence goals in communications and gravitas.

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EXECUTIVE PRESENCE: 3 Lessons from Dr. Martin L. King, Jr. in Persuasion

EXECUTIVE PRESENCE:  3 Lessons from Dr. Martin L. King, Jr. in Persuasion

by Terri L. Williams

This week we observed the 87th birthday of civil rights leader, Dr. Martin Luther King, Jr. At the age of 34, Dr. King, was arrested on April 12, 1963, Good Friday for his participation in a peaceful march in Birmingham, Alabama.

mlk jail

Source: Google Images

Responding to a newspaper article, A Call for Unity, Dr. Martin Luther King, Jr. wrote an open letter on April 16, 1963, which contained 19 pages and 6,882 words. The letter defends the strategy of nonviolent resistance to racism. It says that people have a moral responsibility to break unjust laws, and to take direct action rather than waiting potentially forever for justice to come through the courts. Responding to being referred to as an “outsider”, he wrote, “Injustice anywhere is a threat to justice everywhere“.
(reading version: http://abacus.bates.edu/admin/offices/dos/mlk/letter.html)

birmingham letter

Source: Google Images

 

https://www.youtube.com/watch?v=XIpfCVt2eb4&feature=youtu.be

 

EXECUTIVE PRESENCE PERSPECTIVES
A clear act of Executive Presence is the act of persuasion. Dr. King’s Letter from a Birmingham Jail, clearly lays out a persuasive argument for  nonviolent resistance to racism.

arstitle

Source: Google Images

Aristotle, whom lived between 382 BC until 322 BC, was an influential Greek philosopher and he created the structure for a persuasive framework. Using Aristotle’s framework for persuasion, Dr, Doresa Jennings, PhD, authored a video which clearly examines Dr. King’s Letter from a Birmingham Jail in comparison to Aristotle’s Persuasion Techniques as seen in her video

https://www.youtube.com/watch?v=3Mry1di-2Pw

There are 3 Lessons to Learn from Dr. Martin L. King, Jr’s Letter from A Birmingham jail in regards to persuasion:

 

 

1. LOGOS (Logic): Touch the mind…..The words we use, the clarity of the message itself the credible arguments used and the supporting evidence upon which our arguments are built. Dr. King used logos throughout his letter. For example: Dr. King clearly defined the injustices to human beings.

2. ETHOS (credibility): Ethos deals with you as the writer, your own character, and what you bring to the topic as an individual.

3. PATHOS (Passion): Touch the heart…Appeal to the readers emotion. Dr. King’s description of a father explaining an injustice to his daughter about Funtown.

Sources:
Dr. Martin L. King, Jr. Letter from Birmingham
Dr, Doresa Jennings, PhD, https://www.youtube.com/watch?v=3Mry1di-2Pw
Newseum, https://www.youtube.com/watch?v=XIpfCVt2eb4&feature=youtu.be

 


panache-logoTerri L. Williams is an executive presence expert specializing in communications, gravitas, and appearance. She is a seasoned professional with more than 25 years of specialized experience in human resource management and corporate protocol. Terri is also a veteran of the United States Army, with service in domestic and international assignments. As the President and Founder of Panache Career Strategies, LLC, Terri L. Williams leads Executive Presence training programs and seminars that can help you to improve your skills. A leader in facilitating the “gold standard” in a wide range of services focused on solutions for individual, group, customized programs, seminars and keynote speeches. Working with leaders and executives Panache Career Strategies, LLC will support their executive presence goals in communications and gravitas.

©Copyright 2015. Panache Career Strategies, LLC.

 

Free Resources

• Virtual Courses. Learn the fundamental importance of Professional and Executive presence.

• Our Weekly Blog. Receive weekly insights and useful tips on Executive Presence and professional image on our blog

• Executive Presence Quiz. Test your executive presence knowledge with this fun and fast quiz. Take the quiz here.

 

 

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