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Archive for November 2015

Executive Presence: President Obama Awards TAPS Founder and President the Presidential Medal of Freedom

Executive Presence:  President Obama Awards TAPS Founder and President the Presidential Medal of Freedom

by Terri L. Williams

The President of the United States of America, proclaimed November 2015 as Military Family Month.

An excerpt from the Presidential Proclamation:

“NOW, THEREFORE, I, BARACK OBAMA, President of the United States of America, by virtue of the authority vested in me by the Constitution and the laws of the United States, do hereby proclaim November 2015 as Military Family Month. I encourage all Americans to honor military families through private actions and public service for the tremendous contributions they make in support of our service members and our Nation.”

On November 24, 2015, President Barack Obama awarded the Presidential Medal of Freedom to Bonnie Carroll, Founder and President of the Tragedy Assistance Program for Survivors (TAPS). The Presidential Medal of Freedom is an award bestowed by the President of the United States and is—along with the comparable Congressional Gold Medal, bestowed by an act of U.S. Congress—the highest civilian award of the United States.

Source:  Google Images

Source: Google Images

TAPS is a U.S. non-profit organization that provides care and support to families and friends grieving the loss of a member of the armed forces.

I had the honor of meeting Bonnie Carroll in the summer of 1998, during her service as the President of the Tragedy Assistance Program for Survivors (TAPS). At that time I was performing advance work to meet with her for the Secretary of Veterans Affairs arrival to speak at the annual TAPS workshop in Washington, DC. She was gracious and energetic and behind the registration desk greeting and welcoming everyone with open arms as she and her staff continued an amazing feat of service to the families of fallen service members.

Source:  Google Images

Source: Google Images

In 2001, our paths crossed daily as I was a Pentagon survivor of the September 11, 2001, Attack on America, where within a 24 hour period of time I lost over 170 colleagues in the attack. Both Bonnie and I were part of the initial collaborative team that stood up the Pentagon Crisis Center at the Sheraton Hotel and serviced over 5,000 families of Pentagon employees within a month.

Later in 2001, I became office next door neighbors with Bonnie during her tenure as the White House Liaison Officer at the Department of Veterans Affairs. For years, I watched her initiate countless efforts to better the lives of veterans and their families.

911pentagon

EXECUTIVE PRESENCE PERSPECTIVES
From an executive presence perspective, “Vision” is a central intangible element within the area of Gravitas. The English author, Thomas Hardy, said “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.”

Source:  Google Images

Bonnie Carroll, Founder and President of TAPS – Source: Google Images

TAPS was founded 21 years ago, in 1994 by Bonnie Carroll after her husband and 7 others were killed in a plane crash in Alaska. Since 1994 TAPS has conducted National Military Survivor Seminars and “Good Grief Camps”. In 2007 TAPS 18 regional grief seminars and “Good Grief Camps” around the country at locations including Camp Lejeune, Fort Campbell, Michigan, Camp Pendleton, New York City, Fort Hood, Fort Carson, and Fort Drum. TAPS also holds a national seminar each year in Washington DC which features three days of workshops and information for survivors.

Source:  Google Images

Source: Google Images

The mission of TAPS is to provide ongoing emotional help, hope, and healing to all who are grieving the death of a loved one in military service to America. TAPS is committed to providing compassionate care to all military survivors regardless of their relationship to the deceased or the circumstances or geography of the death. This is done through long-term, peer-based emotional support, crisis response and intervention, casualty casework assistance, and grief and trauma resources and information.

President Obama stated, “Bonnie Carroll, a life-long public servant, devoted her life to caring for the military and veterans. She founded the Tragedy Assistance Program for Survivors (TAPS) to support families and loved ones of military heroes killed during their service.”

Over the past 5 years vision and confidence have been highly publicized by notable business periodicals.

Source:  Google Images

Source: Google Images

In 2009, Harvard Business Review’s article “Women and the Vision Thing”, authored by Herminia IbarraOtilia Obodaru, stirred up a lot of energy in which they revealed, “Women are judged to be less visionary than men in 360- degree feedback. It may be a matter of perception, but it stops women from getting to the top” (https://hbr.org/2009/01/women-and-the-vision-thing),

 

 

Source:  Google Images

Source: Google Images

 

In 2013, Sheryl Sandberg published LeanIn, which challenged women to “LeanIn” to their careers and stop taking back seats.”

 

 

 

 

 

 

 

 

 

 

In May 2014, The Atlantic Journal published “The Confidence Gap,” authored by Katty Kay and Claire Shipman, in which they stated, “Evidence shows that women are less self-assured than men—and that to succeed, confidence matters as much as competence.” (http://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/)

Source:  Google Images

Source: Google Images

And while each of these articles and book have excellent points. I believe it is important to recognize and celebrate when a woman has it right. Congratulations to Bonnie Carroll, a dedicated veteran and tireless advocate for the fallen service member and their families.

Earlier this month, when I became aware that Bonnie would receive the Presidential Medal of Freedom, I immediately thought how proud I am of Bonnie and….. my friend Bonnie not only “LeanedIn for our Nation” she got the “Vision thing right” and she “Closed the confidence gap” in support of for our fallen service men, women, and their families!

 

taps-1 taps-3 taps-2 taps-4

 

SOURCES:
The White House Press Release, Proclamation Military Family Month, https://www.whitehouse.gov/the-press-office/2015/10/29/presidential-proclamation-military-family-month-2015

The White House Press Release-Recipients of the Presidential Medal of Freedom, https://www.whitehouse.gov/the-press-office/2015/11/16/president-obama-names-recipients-presidential-medal-freedom

Tragedy Assistance Program for Survivors, http://www.taps.org

Wikipedia, Presidential Medal of Freedom, https://en.wikipedia.org/wiki/Presidential_Medal_of_Freedom


panache-logoTerri L. Williams is an executive presence expert specializing in communications, gravitas, and appearance. She is a seasoned professional with more than 25 years of specialized experience in human resource management and corporate protocol. Terri is also a veteran of the United States Army, with service in domestic and international assignments. As the President and Founder of Panache Career Strategies, LLC, Terri L. Williams leads Executive Presence training programs and seminars that can help you to improve your skills. A leader in facilitating the “gold standard” in a wide range of services focused on solutions for individual, group, customized programs, seminars and keynote speeches. Working with leaders and executives Panache Career Strategies, LLC will support their executive presence goals in communications and gravitas.

Photograph sources: Google Images. ©Copyright 2015 Panache Career Strategies, LLC.

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Executive Presence: 2015 Baldrige Performance Excellence Recipients Selected

Executive Presence:  2015 Baldrige Performance Excellence Recipients Selected

by Terri L. Williams

Source:  Google Images

Source: Google Images

“The road to greatness in America has been, and always will be, traveled by those who embrace change and work hard every day to be the best; the organizations we honor today with the Malcolm Baldrige National Quality Award exemplify that spirit,” President Obama said. “This year’s recipients have shown how quality, innovation, and an unending quest for excellence help strengthen our nation and brighten the future of all Americans.”
—Barack Obama, 44th President of the United States

 

 

 

 

For 27 years the Malcolm Baldrige Performance Excellence Criteria has selected organizations every year whom

Source:  Google Images

Source: Google Images

have demonstrated “world-class” performance in the United States of America. This week the 2015 Baldridge Award recipients were released, they represent businesses, healthcare, education and the nonprofit sector.
The 2015 Baldrige Award recipients listed with their recipients are:
1. MidwayUSA, Columbia, Mo. (small business; won in the same category in 2009)
2. Charter School of San Diego, San Diego, Calif. (education)
3. Charleston Area Medical Center Health System, Charleston, W.V. (health care)
4. Mid-America Transplant Services, St. Louis, Mo. (nonprofit)

The Department of Commerce, National Institute of Standards and Technology (NIST) reports that the Baldrige Award is about making and keeping America competitive. Historical award recipient statistics include:
• 95 Baldrige Award Recipients serve as national role models of how to run a successful, world-class organization.
• 83 applicants in 2010 represent 277,700 jobs, 1,500 work locations, over $38.5 billion in revenues/budgets, and more than 80 million customers served. 482 U.S. Organizations applied between 2005 and 2010.
• 2,270 State Baldrige-based examiners volunteered around $29.5 million in services to evaluate 1,350 organizations at the state level in 2010.
• Two-time Baldrige winners who used Baldrige for six or more continuous years, show median site growth was 57% and revenue growth was 93%. Job growth was 63% surpassing the 3.2% job growth rate for other companies in the same sector over the same time periods!
• MEDRAD (Pennsylvania) grew revenues from about $120 million to ~$625 million in 10 years. Gross margin increased more than 10% in three years.
• Cargill Inc. (Minnesota), the U.S. largest privately held company and a three-time Baldrige winner, achieved 30% premium in earnings for its business units most fully engaged with the Baldrige approach.
• PRO-TEC Coating Company (Ohio), a manufacturer of ultra-high strength automotive steel, came through the recession without any lay-offs and now has a large-scale capital investment underway to expand its production capacity by 50% and increase workforce by 30% in the next 3 years.
• At Caterpillar Financial Services Corp (Tennessee), assets and profit increased 34% and 54%, respectively, during an industry decline

Source:  Google Images

Source: Google Images

“This year’s Baldrige Award honorees have demonstrated an unwavering commitment to improving their performance in all facets of their organizations, and they have served as role models for others to follow,” said Secretary Pritzker. “As America’s Innovation Agency, the Commerce Department is honored to support innovators and job creators who power our economy and help keep America open for business.”

 

 

 

 

 

 

Executive Presence Perspectives
From an Executive Presence perspective the Malcolm Baldrige Performance Excellence Criteria integrates exceptionally well. In particular the area of gravitas, intangibles of confidence, decisiveness, emotional intelligence, integrity, reputation, and vision are all encompassed in the Baldrige Performance Excellence Criteria of Leadership.

“I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.”
-Jim Collins, best-selling author of Good to Great: Why Some Companies Make the Leap … and Others Don’t

Source:  Google Images

Source: Google Images

Key Points from Jim Collins in his book Good to Great include addressing a number of management, personnel, and operational practices, behaviors, and attitudes to the good-to-great transition. Additionally, Collins expresses the need to define a narrowly focused objective and field of competency and then focus all of the company’s resources toward that area of strength. Repeatedly, Collins warns that straying too far from a company’s established strengths is inimical to the attainment of greatness.

Additionally, in the area of employee and workforce engagement Baldrige world-class organizations also focus on the following areas exceptionally well, as “Leadership ensures….”:
1. Engagement and development of every employee an equal priority
2. Accountability in promoting diversity
3. An inclusive culture
4. Integration of the management of talent
5. Efficient recruiting processes

 

 

Source:  Google Images

Source: Google Images

Congratulations to the Nation’s 99 Baldrige Performance Excellence Award Recipients and their commitment to their organizations, and most notable the 2015 Baldrige Award recipients:

  • MidwayUSA, Columbia, Mo. (small business; won in the same category in 2009)
  • Charter School of San Diego, San Diego, Calif. (education)
  • Charleston Area Medical Center Health System, Charleston, W.V. (health care)
  • Mid-America Transplant Services, St. Louis, Mo. (nonprofit)

 

 

 

 

Sources
1. Department of Commerce, National Institutes of Standards and Technology, Baldrige Program
2. Good to Great, Jim Collins


panache-logoTerri L. Williams is an executive presence expert specializing in communications, gravitas, and appearance. She is a seasoned professional with more than 25 years of specialized experience in human resource management and corporate protocol. Terri is also a veteran of the United States Army, with service in domestic and international assignments. As the President and Founder of Panache Career Strategies, LLC, Terri L. Williams leads Executive Presence training programs and seminars that can help you to improve your skills. A leader in facilitating the “gold standard” in a wide range of services focused on solutions for individual, group, customized programs, seminars and keynote speeches. Working with leaders and executives Panache Career Strategies, LLC will support their executive presence goals in communications and gravitas.

 

Photograph sources: Google Images. ©Copyright 2015 Panache Career Strategies, LLC.

Free Resources

Virtual Courses. Learn the fundamental importance of Professional and Executive presence.

Our Weekly Blog. Receive weekly insights and useful tips on Executive Presence and professional image on our blog

Executive Presence Quiz. Test your executive presence knowledge with this fun and fast quiz. Take the quiz here.

 

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